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UT Health Data Collector - Contact Tracer Case Investigator - San Antonio, TX (casual/ part time) in San Antonio, Texas

Data Collector - Contact Tracer Case Investigator - San Antonio, TX (casual/ part time)

San Antonio, Texas

Healthcare Support Services

UTHealth School of Public Health

Requisition #: 2200005X

Department: School of Public Health San Antonio Regional Campus

Location: Alamodome - San Antonio, TX (Onsite position)

Position Type: Casual/ Part Time (19hrs/wk)

Schedule: Flexible Schedule (Hours of operation are 8:30 a.m. - 6:00 p.m.; Sunday thru Saturday)

Compensation: $18/hr

Position Summary:

Interviews newly diagnosed patients, communicate with contacts in professional manner. Collects in-depth data on exposed places and persons. Records data for documentation.

Case Investigation is a process that identifies individuals who may have been in contact with someone who is infected by a virus—in this case, COVID-19. Once these contacts are identified by case investigators, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing.

Case Investigators will be employed, trained and monitored by the UTHealth School of Public Health. The Case Investigator will conduct in-depth interviews with people who have already tested positive for COVID-19 and identify contacts for Contact Tracers to then contact. This team will use a web-based data management platform to call all contacts of anyone diagnosed with COVID-19 and will be collectively responsible for documenting information, providing individuals with instructions and referring to additional services as appropriate. The Case Investigator will work with a team of other Case Investigators and will track progress, monitor quality performance/data collection, and troubleshoot issues. The Case Investigators will follow all scripts, policies and procedures and be supervised by a Project Manager.

Position Key Accountabilities:

  • Perform phone calls interview with contacts who have been exposed to COVID-19, to places of business a COVID-19 positive patient has frequented, and to refer patients and their families to different social services.

  • Work with team of Case Investigators to engaged in case interviews, contact tracing, and linkage to services

  • Maintain daily communication with their assigned Supervisors

  • As needed, conduct case reviews with Supervisor and Training Coordinator to ensure comprehensive and high-quality interviews

  • Assist in quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoot and follow-up on data errors

  • Provide Site Supervisor with ongoing feedback on protocols, data collection instruments and issues for problem solving

  • Other duties as assigned.


  • Will be trained by project manager or principal on techniques to interview, complete questionnaires, and operate equipment.

  • COVID-19 Certification Highly Preferred

  • Bilingual Highly Preferred

Minimum Education:

  • High School diploma

  • Bachelors Degree in Public Health or related field is preferred.

Minimum Experience:

  • Two years related experience with emphasis on any public contact (e.g., sales, communication, healthcare). May substitute required experience with equivalent years of education beyond the minimum education requirement.

  • Previous experience with Salesforce and/or Texas Trace is preferred

  • Prior Contact Tracing or Case Investigation Experience is preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.