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UT Health Director of Centralized A/R Operations-Revenue Cycle Management in Texas Medical Center-Houston, Texas

Director of Centralized A/R Operations-Revenue Cycle Management

Texas Medical Center-Houston, Texas


McGovern Medical School at UTHealth

Requisition #: 200001VB

Director of Centralized A/R Operations - Revenue Cycle Management

Position Summary:

UTHealth’s Revenue Cycle Management is looking for a collaborative and innovative Director of Centralized A/R Operations with a strong understanding of high performing revenue cycle operations, technology, metrics and drivers. S/he must possess proven leadership and team building skills to effect change where needed while managing the day to day operations of our centralized A/R follow-up function.

As a “working Director” the role includes coordinating and guiding the activities of a team of four (4) Accounts Receivable Managers through a demanding workload, while maintaining a high level of customer service.

The ideal candidate will be a data driven, organized leader who is eager to standardize and optimize revenue cycle workflows and streamline departmental processes and procedures. Strong, current Epic Systems experience is highly preferred.

Position Key Accountabilities:

  1. Directs individuals and teams towards desired outcomes, setting high performance standards and delivering leading quality services in order to maintain a successful accounts receivable operation.

  2. Identifies and understands complex A/R issues and opportunities, compares data from different sources to draw conclusions and uses an effective approach for choosing a course of action that is consistent with available facts, constraints and probable consequences.

  3. Develops and maintains an escalation process and means of communication and tracking for payer and provider specific issues until resolved.

  4. Plans and implements process improvements considering the people, process and technologies that are needed/available to reach the organizations desired outcomes.

  5. Through clear, concise and professional communication, conducts regular reporting to leadership as required.

  6. Actively participates in identifying root cause of payer denials and makes recommendation for change; ensures appeals being sent are clear and concise and meet payer’s requirements.

  7. Proactively prioritizes needs and effectively manages resources and time. Routinely monitors workflow volumes and reassigns staff as workload demands.

  8. Actively and professionally participates as a member on various teams in order to move the organization towards completion of established goals.

  9. Establishes and maintains long-term relationships with peers, practices, and leadership, building trust and respect by consistently meeting and exceeding expectations

  10. Actively participates in budget development for areas of responsibility and assume responsibility for achievement of budget targets.

  11. Articulates knowledge and understanding of organizational policies, procedures and systems.

  12. Manages Human Resources activities for direct reports in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.

  13. Responsible for the design, execution and effectiveness of a system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded; financial information is reliable and compliant with applicable laws, regulations, policies and procedures.

  14. Performs other duties as assigned.


• Should possess superior interpersonal skills with an ability to clearly articulates a strategic vision and influence others in the support of revenue improvement opportunities for the clinical enterprise.

• Extensive knowledge of the healthcare professional revenue cycle environment, application of strategic A/R workflow using technology as a driver and a strong understanding of professional billing principles.

• Must demonstrate strong understanding of governmental and third party payer requirements.

• Ability to foster open communication, team build, and encourage and maintain team morale.

• Extensive knowledge of A/R billing systems and systems management as it relates to production and system reporting. In addition, be proficient in the Microsoft Office products.

Minimum Education:

Bachelor’s degree in Business, Healthcare Administration or equivalent experience.

Minimum Experience:

Seven (7) years of experience managing a large A/R operations team, preferably in an academic environment.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

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