Employee Assistance Programs (EAP) Account Representative in Human Resources

Texas Medical Center-Houston, TX

Employee Assistance Programs (EAP) Account Representative in Human Resources

Location: Texas Medical Center-Houston, Texas


Category: Clinical Professionals

UTHealth Houston General Administration

Requisition #: 2400011K

Position Summary:

UTHealth Houston is looking for an Employee Assistance Programs Account Representative with a strong mental health assessment, counseling, and crisis management experience and who is interested in expanding your experience into business and consulting opportunities with assigned EAP accounts. This position is more than mental health counseling. This position will work with a team of EAP clinicians and operations staff to provide a full range of EAP services, including consultation with contracted private and public employers on critical issues of workplace performance and the impact of assisting those employees to resolve their personal issues. This employee serves as the primary contact for assigned accounts for consultation mandatory referrals, as well as providing on-site training, utilization reporting, and service recovery. This person will focus on the clinical part of their role which involves some counseling, assessment, and crisis intervention. Applicants must have an appropriate certification, including - Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) in the state of Texas. You will need to be able to deal with both faculty and students in our University system. The support you are offering will cover personal and professional concerns. Your work cycle will include gathering information, assessing, matching someone with a counselor, and then making sure the patient connects with their assigned clinician. You will also sometimes assist in marketing, new account generation, and account retention.

This is a full-time role that is classified as exempt. You will qualify for all benefits offered by UTHealth Houston, including medical coverage, and also a pension plan run by the State of Texas. Your office will be in the heart of the Texas Medical Center.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts include entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus, many more!

Position Key Accountabilities:

  1. Manage customer relationships on an on-going basis, ensuring alignment between customer needs and delivered services utilizing outstanding customer care skills.

  2. Responsible for direct service monitoring and client satisfaction for external corporate clients.

  3. Provides consultation to client company leadership for mandatory referrals, Fitness for Duty, approaching difficult workplace situations, and ensures organizational HR policies are being followed.

  4. Provides initial clinical assessment for workplace mandatory referrals.

  5. Applies the Department of Transportation (DOT) and other governmental regulations as related to implementing a drug-free workplace.

  6. Prepares and maintains contracts and quarterly utilization reports for assigned groups.

  7. Monitors SAP (Substance Abuse Professional) referrals and assists in developing an external provider network to serve new and current customer base.

  8. Conducts on-site visits with clients for consultation and program promotion as well as arranging and conducting CISD (Critical Incident Stress Debriefing) services.

  9. To promote utilization, conduct outreach activities, including employee and leadership training, open enrollment meetings, health/benefit fairs, and student orientation meetings.

  10. Manage relationships with external vendors that provide services as part of the Employee Assistance Program provided by UTEAP

  11. Assists in marketing, new account generation, and account retention.

  12. Clinical on-call responsibilities, including, but not limited to, crisis intervention and de-briefings.

  13. Performs other duties as assigned.


  • Excellent people skills, including ability to speak in public and outstanding conflict resolution abilities

  • Good organization skills

  • Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) in the state of Texas.

  • Valid Texas Driver’s License

This position may require travel throughout the Texas Medical Center and to various client locations; and may involve overnight travel. The position requires reliable transportation.

Minimum Education:

Master’s Degree in counseling, psychology, business, or a related field or equivalent related experience.

Minimum Experience:

Four (4) years of experience working in EAP or similar human resources experience with a client management background.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.