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UT Health EpicCare Ambulatory Application Specialist in Texas Medical Center-Houston, Texas

EpicCare Ambulatory Application Specialist

Texas Medical Center-Houston, Texas

Information Technology

McGovern Medical School at UTHealth

Requisition #: 2100011K

We are looking for an Epic Ambulatory Application Analyst who will be primarily focus on EpicCares Ambulatory module. The employee will be responsible for the ongoing design, build, testing, validation and ongoing support of Epics Ambulatory module across the health care system. Analyst will need to work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems. Analyst will be heavily involved in ongoing application support i.e. break fixes, handle enhancement/optimization requests, quarterly Epic upgrades. Application Analyst will work with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Analyst will be also be cross trained to become proficient in multiple applications. This position will primarily work remotely from home, but must be able and flexible to travel to campus to attend some required onsite meetings and/or provide go-live support to meet our Service Level Agreements. We will consider an "all remote" candidate if that is needed and justified, but you must live in the state of Texas.

This is a full-time role that is eligible for all UTHealth benefits including outstanding healthcare options as well as participation in a pension plan run by the State of Texas. The home office is in our UTHealth Professional Building in the heart of the Texas Medical Center.

Duties will Include:

  • Responsible for building system components, testing, implementation support and maintenance of assigned Epic applications focusing on Ambulatory.

  • Perform in-depth analysis, trouble shooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.

  • Analyze/review and test each product release and communicate needed changes to operations.

  • Must be able to document and follow system change control procedures for the system.

  • Work closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.

  • Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.

  • Identify best practices and implement opportunities for standardization.

  • Attain necessary certifications, as applicable, in a timely manner according to policy.

  • Provide on-call support for application.


Must already have certification in EpicCare Ambulatory as well as experience with ambulatory workflows support.

Minimum Education:

Bachelor’s degree in computer science, business or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of education requirement.

Minimum Experience:

Two (2) years of experience in a health care related field required dealing with ambulatory clinics. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.