Staff Ombudsman I-School of Nursing

Texas Medical Center-Houston, TX

Staff Ombudsman I-School of Nursing

Location: Texas Medical Center-Houston, Texas


Category: Clinical Professionals

Jane and Robert Cizik School of Nursing at UTHealth Houston

Requisition #: 240000AM

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts including entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus many more!

Position Summary:

Provides advocacy, education and outreach in order to help residents, families and staff achieve the best quality of life in Texas long-term care facilities as mandated by the Older Americans Act. Supports planning and implementation of program activities which includes:

• Educational outreach in the form of individual consultations and community presentations;

• Facility staff training through consultations and in-service presentations;

• Advocacy on behalf of the residents of long-term care facilities through individual casework;

• Regular visitation to assigned nursing homes and assisted living facilities.

Position Key Accountabilities:

  1. Advocates on behalf of residents in nursing and assisted living facilities through regular visits, individual casework, participation in care plan meetings, input on systems changes, and attendance at resident and family council meetings.

  2. Assists with recruitment, training, and placement of state certified ombudsmen in long-term care facilities.

  3. Educates residents, family members, staff members, and the general public on resident rights, the ombudsman program, and other topics related to long-term care through individual consultations and group presentations.

  4. Practices effective time management in order to meet deadlines for visitation and achieve established standards for productivity (visits, consults, casework, etc.).

  5. Other duties as assigned.

Additional Information-

Pay Range- $35,000-$53,000 annually


Customer service, problem solving, conflict resolution

Ability to work independently and excel in time management

Presentation skills (development and delivery)

Data Entry skills / Microsoft Office and Outlook heavily used

Bilingual communication skills preferred

Minimum Education:

Bachelor’s degree or relevant experience in lieu of degree.

Minimum Experience:

One (1) year of customer service experience in social work, community-based programming, and/or advocacy for vulnerable populations.

Experience in aging programs and services is preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.