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UT Health Systems & Applications Specialist I for Information Services - Houston, TX in Texas Medical Center-Houston, Texas

Systems & Applications Specialist I for Information Services - Houston, TX

Texas Medical Center-Houston, Texas

Hot

Information Technology

McGovern Medical School at UTHealth

Requisition #: 190002SW

Position Summary:

Are you great at troubleshooting problems? We are looking for a Systems and Applications Specialist who will provide desktop support for two clinical departments associated with the Medical School. Hardware will be a focus, but you will also need to be good with software such as Windows Office and Microsoft products. It would be a plus to also have experience with Apple systems as often clinical imaging is run on Macs. You will provide support, and lend technical expertise, to departments and users for software, applications, security, and systems issues.

This is a full time role that will report to the Medical School building five days a week in the Texas Medical Center. It is eligible for all benefits including health coverage and a State funded retirement plan.

Position Key Accountabilities:

  1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment, and acts on issues as necessary.

  2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.

  3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.

  4. Provides training to users on various systems, applications and software as needed.

  5. Documents each case, annotating all updates to ensure proper documentation of the resolution.

  6. Maintains database of desktop services issues and resolutions for future reference.

  7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.

  8. Approves all IT lease and purchase requests.

  9. Participates in the execution of rollouts/deployments, migrations and upgrades.

  10. Other duties as assigned.

Certification/Skills:

  • A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.

  • Good communication skills both verbal and written.

Minimum Education:

Associate’s degree or relevant work experience in lieu of education.

Minimum Experience:

Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

https://www.uth.edu/benefits/benefits-summary.htm

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